Returns and refunds

Returns and Refunds Policy

Effective Date: 12-12-2023

Thank you for shopping at IBRAH. We appreciate your business and strive to provide you with the best shopping experience. Please review our Returns and Refunds Policy carefully.

1. Exchange

1.1 Eligibility for Exchanges

We accept exchanges within 14 days of the purchase date. To be eligible for an exchange, your item must be unused, in the same condition as received, and in its original packaging. 

1.2 Initiating an Exchange

To initiate a return, please follow these steps:

Contact our Customer Care team at customercare@ibrah.com.kw to obtain a Return Merchandise Authorization (RMA) request.

Clearly label the package with the provided RMA request.

Ship the item(s) back to the address provided by our Customer Care team.

1.3 Exchange Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service for your return.

1.4 Refunds

We do not accept refunds since we provide exchange services:

2. Exchanges

If you need a different size or item, please initiate a return as outlined in section 1 and place a new order.

3. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our Customer Care team immediately. We will work with you to resolve the issue promptly.

4. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

IBRAH

Address: Shuwaikh, Ind. Area 70651, Kuwait

Telephone: 00965 2223 0021

Email: customercare@ibrah.com.kw

This Returns and Refunds Policy was last updated on 12-12-2023.